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Maks begins his interview with Packwood joined by his well-dressed sister Maud. Packwood wants to know if Emma has a boyfriend and if she has any other secrets. Maks reveals that she took the El home a few weeks ago and purchased a blue ribbon, despite her family not having any money. Maks decides not to reveal her visit to the dance hall. Maks reminds him that he only found the watch chain under her pillow. He tells Packwood of the dismal conditions in which she is being held. Packwood is only helping Maks because Donck is his friend. Maks will work as a bellboy and take orders from Mr. Trevor. He should do his service work all the while watching for clues. Maks asks him the two questions for which Donck needed answers: Did the man give Packwood a good report on Emma, and what is the room number in which the theft occurred? Packwood says he will do his best to find the answers.
Packwood leads him to the telephone table. Maks has heard of telephones but never used one. He is introduced to Mr. Trevor and sits with another bellboy waiting for instructions. Maks is summoned to fetch Mr. Coogan’s eyeglasses from room 612. He will need to take the elevator to the sixth floor. A uniformed worker points Maks in the right direction, and soon he locates the room. He is stunned by the size and scale of everything. There is a canopy bed and an indoor toilet: "Maks knows there are rich people in the world, but what he’s seeing astounds him” (259). Finding the glasses, he exits the room and moves back to the elevator. He asks the attendant where guests go to leave compliments for the staff. The man says they would talk to Mr. Trevor or the lady in charge of the maids, Miss Foley. Maks returns the glasses to Mr. Coogan in the Men’s Club and is rewarded with a 10-cent tip, more than he makes in a day selling newspapers. In the Men’s Club, Maks is shocked to see a man resembling Willa’s father seated at the table with Joe Gorker, the political boss who is set to go on trial for embezzlement. There is also a veiled lady at the table, and it is unclear to which man she is connected. He knows Willa said her father is dead, but this man appears to be him. He decides the only way to confirm the identity is with the photograph in Willa’s box.
Willa sits with Mama to explain Maks’s plan to help Emma, and Mama shares some of the life she misses in Denmark. She worries about her children, especially Agnes, who is getting a lot of new ideas from her friends in class. She says she often misses her mother. Mama loves that the younger boys look up to Maks. Willa says her mother is dead and she is certain her father is, too. She says it is best because he is not a good man. Mama says she is sorry for all her hardships and she is welcome to take the Geless name as her own. Willa reveals her last name to be Brunswick. Willa and Mama visit The Tombs. Emma has been told the news her trial will be in just two days. Willa explains what Maks is doing at the Waldorf and asks her about the information Donck needs. Emma recalls the interaction was in room 912. Willa commits the number to memory. Mama tells her to offer Donck money in exchange for any help he can give them. Willa goes to Donck’s flat, leaving her stick at home, and tells him that the room was 912. He is shaken by the news of Emma’s trial being in just two days and hopes that Maks can find some information that will help. Willa leaves to collect Jacob and sell Maks’s papers. Willa lacks confidence at first as she shouts the headlines but quickly finds her rhythm and is quite good at selling. Bruno and the Plug Uglies arrive, steal the papers, and capture Willa, leaving Jacob injured, weeping, and collecting the few pennies scattered on the ground.
Willa takes her place as a true family member in these chapters as she helps Mama with the household chores, escorts the younger boys to school, and takes over Maks’s newsie job. Her proximity to Mama during these domestic scenes offers her the opportunity to grow closer to Mama and learn more about her experiences before immigrating to America. Mama reveals her personal struggle in leaving her home country and immigrating to America. She finds she misses much about her old life but in turn enjoys certain simple luxuries like drinking coffee. She tenderly tells Willa that she, too, misses her mother and that her greatest worry is her children’s future. Telling Willa that she will only understand one day when she is a mother is an intimate reference to Willa’s future. Mama speaks hope into a young girl who at one time could not even fathom her next meal. To speak of future progeny is to breathe hope into her life.
In one discussion, Willa reveals a key clue to the unfolding mystery: that her last name is Brunswick, same as the mysterious man in charge of Bruno. Thus, the mystery deepens, and Willa transforms from a fledging youth to a key player in solving the question of why Emma has been targeted and why Bruno and his gang are intent on bringing down all the newsies.
Willa has undergone quite a transformation since Maks discovered her in the alley. She is growing less anxious and fearful, slowly revealing more of herself to the family. At one time refusing to surrender her stick even indoors, she confidently sets it in the corner of the flat, finally feeling at peace in her new family. She is seen as an equal by Bartleby Donck in the detective scheme and is given the important job of finding the room number clue. Willa wavers in her confidence in questioning Emma at The Tombs, but when she takes to the streets with the newspaper stack she truly comes into her own. The brutal robbery and beating by Bruno and his gang, however, is a savage reminder of the crude and barbaric nature of life on the streets.
Meanwhile, Maks’s time in the Waldorf proves to be enlightening, even in just a few hours of his arrival. He sees a telephone for the first time and takes a dizzying yet exhilarating ride on an elevator. These glimpses into technology are exciting and hopeful for the young newsie. They provide a momentary exit out of the harsh reality of his circumstances. They also symbolize the forward progress of the age. Telephones are quickly becoming ubiquitous, connecting people in an unprecedented way. The modern age is on the horizon. He is taken aback by the luxury of room 912. The opulence is a foretaste of the Gilded Age grandeur that is to come. Yet the excitement turns quickly to shame for Maks. He feels small and insignificant in the face of such magnificence.
Maks learns Packwood owes a debt to Donck and thus allows him to do his sleuthing, despite Maks’s sister’s alleged crimes. Packwood’s sister appears familiar to Maks, and she is likely the woman whom Donck loved but was forbidden to marry. Packwood’s intentions are left ambiguous, and it is unclear whether he sympathizes with Maks and his family’s situation or is merely appeasing his dying and destitute friend. Wherever his intentions lie, his amiability to the plan is fortuitous for Maks. He will need as many allies as possible to rescue Emma, especially in a city where adults are known for ignoring the pleas of needy children. Maks’s next revelation comes after he delivers the glasses to the Men’s Club. He sees the political criminal Gorker dining with a man who resembles Willa’s father. He has been assured by her that her father is dead, and Maks cannot make sense of the situation. Now he will be forced to undergo the challenging task of collecting clues and observing possible connections just as Donck instructed.
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